Terms of Service

1. What the Service is

Anopia Auto is software for dealerships that import cars: it aggregates inventory from auction and dealer platforms (Copart, IAAI, EnCar and others), provides a workspace to pick and price cars, publishes priced cars to Mobile.bg and optionally Facebook, generates share texts (Viber and others), offers a client CRM and team analytics, and processes listing photos with AI (enhancing the first photo and removing watermarks and logos of the source sites).

Which sources, channels and modules are active for a dealership is set by its agreement with us and its workspace configuration. We may add, change or retire features; material changes are announced to the dealership’s administrators.

2. Accounts and access

Accounts are created by us or by the dealership’s administrator. Each user is responsible for keeping their sign-in details confidential and for everything done through their account. Tell us immediately if you suspect unauthorised access.

The dealership is responsible for the actions of its users and for revoking access of people who no longer work for it.

3. Dealership responsibilities and content

The dealership decides which cars are priced, at what price and where they are published. Listings, prices, texts and photos published through the Service are its content and its responsibility.

By instructing publication or photo processing you confirm that you have the right to use and publish the photos and data concerned, including to have them AI-enhanced and third-party watermarks or logos removed, and that you are responsible for complying with the terms of the source sites and of the platforms you publish to.

Client data you enter in the CRM module (names, phone numbers, notes) is entered on a lawful basis and you are the controller of that personal data; we process it only on your instructions (see the Privacy Policy).

4. Acceptable use

You must not:

• use the Service unlawfully or to publish misleading listings;
• scrape, bulk-copy, resell or give third parties the data in the Service beyond the dealership’s normal work;
• circumvent security measures, reverse engineer the software or overload the Service with automated requests;
• use other people’s accounts or share yours with people outside the dealership.

5. Third-party platforms

Auction and dealer sites, Mobile.bg, Meta (Facebook) and the other channels are independent of us. Their terms apply to the listings and accounts there. We do not guarantee the availability, accuracy or completeness of data obtained from those platforms, nor that a listing will be accepted or shown by them.

Your Mobile.bg and Facebook credentials are stored encrypted and used solely to publish and remove listings on your instructions.

6. Fees and payment

Fees are set in the commercial agreement or offer for the dealership. If payment is late we may, after notice, temporarily restrict access to the workspace. Prices exclude VAT unless stated otherwise.

7. Intellectual property

The software, design, the Anopia Auto brand and related materials are owned by or licensed to us. You receive a non-exclusive, non-transferable right to use them for the term of the agreement.

Your content stays yours. You grant us the right to store, process, enhance and transmit it to the channels you choose, solely to provide the Service.

8. Availability, support and changes

We make reasonable efforts to keep the Service available, but it may be temporarily unavailable for maintenance, updates or reasons outside our control (including third-party platform outages). We aim to announce planned maintenance in advance.

9. Warranties and liability

The Service is provided "as is". To the extent permitted by law we give no warranty of sales, of the outcome of published listings, or of the accuracy of third-party data.

We are not liable for lost profits or indirect damage. Our total liability to a dealership for all claims in any year is limited to the fees it paid in the preceding 12 months. This limit does not apply to intent or gross negligence, or where the law does not allow limitation.

10. Personal data

Processing of personal data is described in the Privacy Policy. For personal data of the dealership’s clients entered in the CRM module, the dealership is the controller and we are the processor; a data processing agreement (DPA) is available on request.

11. Term and termination

The agreement ends as set out in the commercial agreement. We may suspend or terminate access for a material breach of these Terms after notice to remedy it, or immediately in case of abuse.

After termination the dealership may request an export of its data within 30 days; we then delete it unless the law requires us to keep it.

12. Governing law and disputes

Bulgarian law applies. Disputes are settled amicably where possible, otherwise by the competent court in Sofia, Bulgaria.

13. Changes to these Terms

We may change these Terms. The current version is always on this page with the date of the last change; material changes are announced to dealership administrators by email or in the app. Continued use after a change takes effect means you accept it.

14. Contact

Anopia Tech EOOD (Анопия Тех ЕООД), UIC 204731570, 21 Han Asparuh St., Montana 3400, Bulgaria. Email: contact@anopiatech.com.